Welcome to Freessentials. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General Information
Freessentials is an online store in the organic and natural product industry.
All information provided on this website is for informational and educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date. However:
- Product packaging may vary slightly from website images.
- Natural products may differ slightly in color, texture, or scent.
- Freessentials reserves the right to modify product information and pricing at any time without prior notice.
3. Medical Disclaimer
The products sold by Freessentials are not intended as medical advice and should not replace professional healthcare guidance.
Customers are advised to:
- Consult a healthcare professional before using supplements or herbal products.
- Carefully read all labels and usage instructions.
- Discontinue use if any adverse reaction occurs.
Freessentials shall not be held liable for misuse of products purchased from the website.
4. Orders & Payments
Orders are only confirmed once payment has been successfully received.
We accept secure online payments through approved payment gateways.
Freessentials reserves the right to:
- Cancel suspicious or fraudulent orders.
- Refuse service at our discretion.
- Limit quantities purchased.
5. Delivery Policy
Subject to availability and receipt of payment, orders will be processed within one to three days.
All orders are dispatched via courier service. A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
South Africa Deliveries
- Orders are typically processed within 1–3 business days after payment confirmation.
- Delivery times may vary depending on location and courier services.
- Tracking details will be provided where available.
All orders are sent via courier. Collections in Johannesburg may be arranged by appointment.
6. International Shipping Policy
Freessentials proudly ships internationally to selected countries worldwide.
Important International Shipping Notice
Customers placing international orders acknowledge and accept the following:
- Import regulations vary by country.
- Certain wellness, herbal, supplement, or natural products may be restricted or prohibited in some countries.
- It is the customer’s responsibility to ensure products ordered comply with their country’s import laws and customs regulations before placing an order.
Freessentials will not be held responsible for:
- Customs delays
- Import duties or taxes
- Confiscated items
- Returned parcels
- Failed delivery due to local import restrictions
Customs Duties & Taxes
International customers may be required to pay:
- Customs duties
- VAT or import taxes
- Clearance fees
These charges are the responsibility of the customer and are not included in product or shipping prices unless stated otherwise.
Shipping Timeframes
Estimated international delivery times may vary depending on:
- Destination country
- Customs processing
- Courier delays
- Public holidays
Delivery estimates are not guaranteed.
Incorrect Shipping Information
Freessentials is not responsible for parcels lost due to incorrect shipping details supplied by the customer.
7. Refund & Return Policy
Due to the nature of wellness and health-related products, Freessentials does not accept returns on opened or used products for hygiene and safety reasons.
Returns Eligibility
Returns may only be accepted if:
- The incorrect item was received
- The item arrived damaged
- The product is sealed and unused
Claims must be submitted within 48 hours of delivery with clear photographs.
Non-Refundable Items
The following items are non-refundable:
- Opened products
- Used products
International Orders & Refunds
For international orders, Freessentials is not responsible for:
- Customs denying access
- Import restrictions
- Delayed customs clearance
Refunds will not be issued for parcels affected by customs regulations outside South Africa.
Approved Refunds
If a refund is approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on the payment provider.
Shipping fees are non-refundable unless the error was caused by Freessentials.
8. Intellectual Property
All website content including logos, product descriptions, images, graphics, branding, and website content remain the intellectual property of Freessentials and may not be copied or reproduced without written permission.
9. Limitation of Liability
Freessentials shall not be liable for:
- Indirect or consequential damages
- Delays in shipping
- Product misuse
- Allergic reactions
- Customs-related losses for international orders
Customers use products at their own discretion and risk.
10. Privacy Policy
Customer information is kept confidential and used only for:
- Order processing
- Shipping
- Customer communication
Freessentials does not sell or share customer information with third parties except where required to process orders or comply with legal obligations.
11. Changes to Terms
Freessentials reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Contact Information
Freessentials
Johannesburg, South Africa
Email: admin@freessentials.co.za
Website: https://freessentials.co.za
Contact: 061 974 6617